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Help Center
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  2. APPRENDRE

APPRENDRE

Explique ici tes observations :

  • anomalies
  • suggestions d'amélioration
Report a system problem

Merci pour ta contribution à l'amélioration continue de cette plateforme !
Attention : ce formulaire est destiné à collecter les ANOMALIES que tu pourrais observer. Pour des suggestions d'AMELIORATION ou de FONCTIONNALITES complémentaires, c'est l'autre formulaire qui convient.

Required fields are marked with an asterisk*

L'anomalie en quelques mots

Merci de préciser autant que possible l'anomalie que tu as observée : sur quel module, quelle action voulais-tu effectuer, etc.

Drag and drop files, paste screenshots, or browse

N'hésite pas à fournir des illustrations, c'est très utile pour bien comprendre le problème !

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